![]() ![]() You can also begin assessing late payment fees-but this is important-only if they’ve signed an agreement regarding it because the unexpected charging of a late fee could annoy customers. If you’ve already spoken with the client, reissue the invoice with any new charges. In most cases, it could be that your invoice has been overlooked or it must have been lost. After your initial reminder, if you haven’t heard back from the customer, it’s a good idea to call them politely again to confirm receipt of the invoice and ask if they have any questions. You might begin to feel concerned when your payment is a month overdue. Please let me know if you have any queries. I would appreciate it if you confirmed payment to make sure you received the invoice. I’ve attached the invoice for your convenience. This email is to notify you that payment on invoice #XXXXX for the amount of, which was sent on, is now 15 days past due. Subject line: : Invoice #XXXXX for is 15 days past due That may be sufficient to remind them to make the payment. Invoices that are just a few days late can be reinforced with a kind and friendly reminder. If you don’t receive payment by the due date, check with them to see if they have even received the bill. Here is a list of past-due invoice email templates that you can simply copy, paste, edit, and send to your customers. Send a kind email reminder, indicating that perhaps the invoice was overlooked. If the payment has not been received by the due date, first check to see if the bill was received by the customer. When discussing specific financial information, double-check that the email is being sent to the correct client and email address.Whenever sending a past-due email, it’s best to provide a copy of the original invoice.To be organized and consistent with all clients, the relationship with clients must not be hampered.There are some important aspects you need to be aware of when writing follow-up emails to clients, like ![]() Taking legal action in extreme circumstances.Providing information about the consequences of non-payment may encourage them to clear their dues.Ī few examples of these consequences are: If the client ignores communications or the payment is several months late, then some necessary steps are required to be taken.Įxplain the late fee policy and the consequences for non-payment. The main aim is to provide an easy way for the client to pay immediately so that another reminder won’t need to be sent. You can also include the address of the place where a check or money order can be sent. Include an online payment link so that they can enter their bank or card details. Provide a call to action and explain how the client can make the payment. Make these details stand out by using formatting such as bolding and spacing. ![]() Be sure that you have the correct amount in the client’s account and all past communications. ![]() Provide the client with the invoice due date and the amount owed. Here are a few examples of subject lines for emails with past-due invoices: Mention the company name and add the invoice number of the order to give the email some context. This grabs the attention of the client and instantly reminds them that a payment is due. Include the invoice number in the subject line.Ĭreate a subject line that references the invoice. To effectively compose a past-due invoice email and decrease bad debts, consider the following steps: Regardless of whether it is an individual, a business, or both, legal action for non-payment of invoices can be issued with a formal demand letter to the non-paying client. It can incentivize customers to pay on time. Offer a longer deadline or allow customers to pay in installments if necessary.Ī penalty can be imposed if a customer delays payment beyond the due date. It works well when customers forget to pay their invoices, which is quite often the case.Ĭonsider calling the client if they do not respond to your payment reminders and provide a solution to their payment issues. You can send gentle payment reminders when invoices become overdue. Here, we’ll talk briefly about some of the effective approaches to collecting past-due invoices. Companies not only have to ensure they are paid on time but also see to it that customers do not feel badgered when they are sent dunning emails. To avoid ruining customer relationships, businesses must tread carefully when managing unpaid and past-due invoices. ![]()
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